REAL Assurance Scheme to take action against solar thermal sellers exposed in Which? report, Renewable Energy Association
Release Date: 2010-04-27
The REAL Assurance Scheme exists to protect and raise standards for consumers who purchase small-scale energy generation for use in their own home. Scheme members are legally obliged to comply with the Consumer Code at the heart of the Scheme and overseen by the Office of Fair TradingThe REAL Assurance Scheme welcomes the Which? report, providing consumers with advice on what to look for when installing solar thermal systems. It is essential that this information is disseminated as widely as possible so that consumers know what to look for.
REA also welcomes the report’s highlighting of examples of mis-selling and poor service by some companies who supply solar thermal equipment. We will be contacting Which? magazine to follow up on their investigation, and take any action necessary against any of the companies which are members of our Scheme.
The REAL Assurance Scheme takes evidence of non-compliance very seriously, suspending offenders from the Scheme. REA regularly checks members’ compliance by auditing on a regular basis and mystery shopping where it deems to have reason to suspect non-compliance. REA is currently investigating compliance on the part of one of the companies mentioned in the report.
| Type: | NORMAL |
| Company: | Renewable Energy Association |
| Country: | United Kingdom |